14/7/2022 - in line with updated NHS guidance due to the current surge of COVID-19 infections, we have been advised that all patients must wear a face mask in a healthcare setting

You can now contact us online if you need help with a non-urgent medical or admin request we will respond within 5 working days 

Follow this link: https://florey.accurx.com/p/M81005

Repeat Prescription Line – Update

From Monday 2^nd August 2021, the Repeat Prescription Line opening hours will change to:

10.30am – 12 Midday and then 1.30pm – 3pm.

From 1st August 2021 we can no longer guarantee that urgent prescription requests will be processed the same day.

Routine prescriptions usually take 48 hours to process.  Please order when you have at least 7 days of medication left.

Worcestershire Crisis Fund   - Short term funding available for energy debt and boiler repairs

If I die it will be your fault - Please watch this video

Hospital Discharge Survey Flyer

Information for Patients who require a hospital referral

Patient Info for Referrals

What First Contact Physiotherapists offer

BABY CLINICS 

From 3 August 2020 there will only be one baby clinic a week on a Monday 2.00-3.00.

There will be 2 doctors who will have BOOKED appointments, this will no longer be a walk in clinic. 

FAMILY PLANNING CLINIC

From 1 August 2020 this will no longer be a walk in clinic.

There will be appointments available to book with a doctor and the Nurse Practitioner - please contact Reception to book.

PRESCRIPTIONS

We are being inundated with repeat medication requests. Please do not order your medication before it is due as it will not be processed. In order to prevent stockpiling we will not issue larger quantities. You may order when you have 2 weeks supply left. We aim to process all prescription requests within 72 hours. It may take an additional couple of days for your pharmacy to process prescriptions, so we recommend you allow 5 days before collecting your medication. If you need to contact the prescription team please make use of our email system if possible: northhouse.repeatscripts@nhs.net

Data Protection Notice 

This Practice complies with the General Data Protection Regulation 2016 and the Data Protection Act 2018. 

We use your Information to provide you with Health Care services, and share your information with other organisations  involved in your care.  

The practices does this under Article 6(1) and Article 9(2)(h) of the GDPR. 

For further information, see a copy of our Privacy Notice on the following link: GDPR Privacy Notice or a copy of the leaflet “How we use your information” (a link to this is further down this page).

You are entitled to see what information we hold about you on request

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

In may 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used for research and planning.

To find out more visit: nhs.uk/your-nhs-data-matters

How we use your data - information for patients

Pt Information Leaflet - How we use your Information

GP GDPR Privacy Notice

CQC Inspection Report and Supporting Information

Read details from our January 2019 Inspection by the CQC

Report from January 2019 Inspection

Supporting Information from January 2019 Inspection

Healthy Minds Self Referral Information

Health Walks in Worcestershire:

The Worcestershire Walking Network is a partnership funded by Worcestershire County Council Department of Adult Services and Health and delivered by the Countryside Service. It acts to raise awareness of the benefits of walking and local walking for health schemes to increase participation in active recreation and physical activity.

For more info visit the website: HERE

Healthwatch Annual Report - 2021 - 22

Annual Report

Northumberland House Surgery

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Click here to read our Statement of Purpose.

Our commitment to you:

1. To make sure all members of our workforce team are committed to achieving high quality services for patients.
2. Ensure patients have easy access to the services they require and that they understand the care and treatment offered.
3. We aim to keep patients healthy, treat as individuals and make every effort to respect personal beliefs.
4. We aim to offer treatment we believe is appropriate by a suitably qualified person.
5. We aim to provide a named accountable GP to take responsibility for the co-ordination of all appropriate services required under GP contract and ensure they are delivered to each patient (based on the clinical judgement of the named accountable GP).
6. We will make every effort to see you promptly. Urgent medical requests will receive immediate attention and there will be a duty doctor available each day for urgent problems.
7. We will offer you an appointment with a doctor within two working days whenever possible. If your own doctor is not available, we will arrange for you to see another doctor. You will be seen by a doctor on the same day if this is appropriate, although we cannot guarantee you will be seen by your own doctor.
8. We will strive to promote good health through advice and preventative medicine.
9. We will respect your rights of confidentiality and access to your medical records, within the law.
10. We will try to deal at once with any problems or complaints which you bring to our attention and welcome your suggestions for improving our service to you.

DNA (Did Not Attend) Policy 

Please note the practice has a strict policy for missed appointments. A doctor will write to you if you miss appointments without notifying Reception that you wish to cancel the appointment. There are a number of ways to cancel appointments:

• Telephone Reception on 01562 757377
• E mail - reception.northhouse@nhs.net
• Register for on line access for booking / cancelling appointments and ordering repeat medication.

We ask that you help us to ensure there are no wasted appointments. Any comments please contact annette.heneghan@nhs.net

Access & Parking

There are automatic doors for wheelchair access to the Hume Street Medical Centre.  There is also a lift for access to the first floor. We have a large car park at Hume Street Medical Centre which is for the use of patients attending the medical centre only, not for visits to the hospital.

Our Promise

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Named Accountable GP

All patients are allocated a named accountable GP to take responsibility for the co-ordination of all appropriate services required under GP contract and ensure they are delivered to each patient (based on the clinical judgement of the named accountable GP).