Northumberland House Surgery is here to serve you

Our team are committed to achieving high quality services for patients.  We aim to keep patients healthy, treat as individuals and make every effort to respect personal beliefs. We aim to provide a named accountable GP to take responsibility for the coordination of all appropriate services required. 

We will make every effort to see you promptly. Urgent medical requests will receive immediate attention and there will be a duty doctor available each day for urgent problems. We will strive to promote good health through advice and preventative medicine. 

We will respect your rights of confidentiality and access to your medical records, within the law. We will try endeavour to deal at once with any problems or complaints which immediately when you bring them to our attention and welcome your suggestions for improving our service to you.

Patient Charter

A patient charter is a NHS official document outlining your rights as a patient and the standards you can expect from healthcare services. The charter ensures you understand your entitlement to respectful treatment, privacy, and access to information. If you are unhappy with the service, the charter will guide you on how to raise complaints and concerns with the practice manager.