Repeat Prescriptions

Login to order your medication

You can now contact us online if you need help with a non-urgent medical or admin request. 

Repeat Prescription Line Opening Hours 

10.30am – 12 Midday and then 1.30pm – 3pm.

We do not accept requests for same day prescriptions, as we cannot guarantee these can be processed on the same day.

Routine prescriptions usually take 48 hours to process. Please order when you have at least 7 days of medication left.

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.


If you are on long term medication the doctor may authorise you to receive some prescriptions without seeing a doctor every time you require more. You will be issued with a copy of your medication and this can be returned to the surgery and put in the prescriptions letter box.

Other ways of ordering are:

Order online – follow the link at the top of this page to register for the online service

By email – to [email protected] 

By telephone between 10.30am and 12 Midday and between 1.30pm and 3pm on 01562 757377 or 745715 

Please ensure you include the following information:

  • First Name 
  • Last Name
  • Date of Birth
  • Telephone No
  • Drugs Requested (details as given on repeat prescription sheet)


The practice has signed up to help reduce medicines waste. To support this we would ask you to only order those items you need and not everything on your list. 

We would also like to encourage you to use our online repeat prescribing service. 

If you need help in using this service, please ask our prescriptions team on the above telephone number or email them at the email address shown above.


Most local chemists close at 17:30, however, Cohens Chemist within the health centre is open until 18:00. Every evening there is a chemist open until 18:30 in the town. We operate an Electronic Prescription Service whereby you can choose which local pharmacy you would like your electronic prescription to sent to.

This will mean you don’t have to collect your prescription from the surgery but just go to your designated local chemist for collection. Some local chemists will also deliver the items to you when they are ready, please check with you local chemist for details.

Please note you will still need to place your order via the surgery,

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner, pharmacist or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.